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< Blog

Vincent Manlapaz

CONTENT SPECIALIST

Vincent is an author, writer, and speaker. He writes thought leadership articles and interviews senior leaders in the Customer Success space, sharing their stories and best practices.

November 4, 2021

Contact Center

Aligning Customer and Employee Experience: An Interview with Bill Staikos, Medallia’s SVP of Industry Solutions

Leading customers in times of uncertainty means businesses must recognize that customer and employee experience…