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Michael Mallett

VICE PRESIDENT OF PRODUCT MANAGEMENT - DIGITAL, AI, & AUTOMATION

Michael leads go-to-market and product management for Medallia’s Digital Suite, Experience Orchestration, and Generative AI applications. With over a decade in experience management and as a founding member of Medallia’s digital practice, he creates products that enable personalization at scale through digital signals, generative intelligence, automated workflows, and real-time, omni-channel interaction management.

November 20, 2023

Customer Experience

How AI Will Unlock Unparalleled Personalization of the Customer and Employee Experience

The next phase of AI innovation will drive personalization at scale and help organizations efficiently…